FAQs
- What is Cargocost?
- How do I register?
- How do I make a booking?
- What do we offer?
- Where can you ship?
- What can you ship?
- What can you not ship?
- Trading Terms and Conditions
- Pricing Policy
- What if I cancel a booking?
- What if I amend a booking?
- What optional services does Cargocost offer?
- How can I keep a record of quotes and bookings?
- If you require further assistance?
- What if Cargocost cannot quote for my shipment?
- Cargocost is a quick and convenient way to obtain an instant online LCL quotation from your door in UK or any of our UK depots to virtually all of the destinations we serve worldwide. You can then convert the quotation into a booking all via the web, 24 hours a day, 7 days a week.
- Cargocost provides detailed quotations showing FOB elements including nationwide collection costs, ocean freight charges together with any currently applicable surcharges and vessel details and transit times.
- Online vessel details with transit times, as well as rates and booking, instant confirmation are available on the site.
- Shipping instruction details can also entered online (no faxing or paperwork - except for any statutory requirements).
- A competitive all-in price: no hidden or late surcharges after you ship (CAF's, BAF's included).
- Detailed summarised quotations are provided.
- In order to benefit from the all the features of Cargocost, you will need to register with us. You can make 5 online enquiries without registration, but for our best online rates you will need to register.
- To register, simply click on the "Register" link on our homepage. The information we require is very straightforward, and the minimum necessary for us to carry out the quotation and booking process efficiently. Some of the information you provide during registration is defaulted into your bookings to make the quotation and booking process even quicker.
- "More than one employee from the same company can register with Cargocost, so there is no need to "share" passwords - indeed, we strongly recommend against this practice! Behind the scenes we will link users from the same company, and all company information will be available to all registered users of that company. So if someone is on leave, colleagues can still access or update his, or her, shipment details. Information remains Confidential to your company throughout.
- You can update or print your personal registration details at any time.
- The LCL sea freight rates you see on the Cargocost website are available to anyone who wishes to make a booking. Rates are only "firmed up" once you start to complete the booking process. Rates may change without notice, depending on the booking situation.
- Before you can complete your first booking, you must register your company details and establish your password (see "How do I register?" above).
- Also when making your first booking, we will need to obtain full shipping information from you so that we can comply with our statutory requirements.
- Repeat bookings are made easy with Cargocost. It will remember information such as the consignee and notify party from previous shipments and this is available for you to select again without tedious typing. Other details of your most recent shipments will also be retained, and will be presented as default options for you if required.
- Cargocost is an exclusive product of Unsworth Global Logistics, a provider of international logistics services both to and from a huge portfolio of areas throughout the world.
- Cargocost currently covers most destinations throughout the Far East, Middle East, Australasia and the Americas . Destination countries are detailed in the "Where can I ship?" link on the home page.
- For a specific enquiry, go to the Cargocost home page : select the destination and the depot the cargo will be delivered to or whether collection is required; then you will be able to view the freight cost including collection and FOBs together with vessel details.
- When registering as a Cargocost customer, you can request regular sailing schedules to be sent to you by email to assist your forward planning.
- Less than container loads i.e. LCL, in gauge non-hazardous cargo. i.e. individual piece dimensions must not exceed 3mx2.2x2.25 with a weight of 3000kgs. If your cargo does not fulfil these requirements, please contact our Export Team on 020 8988 8084.
- No Hazardous, Obnoxious or Tainting cargo
- No Out of Gauge cargo.
- Cargo not suitably packed for export LCL shipment.
- If your shipment falls into one of the above categories which Cargocost cannot automatically handle or to a destination which Cargocost does not serve, see the "Contact Unsworth Global Logistics" section below.
- All business is transacted by Cargocost or Unsworth Global Logistics under the Standard Trading Terms and Conditions of British International Freight Association (BIFA2005). See Terms & Conditions for full details at www.uglog.com .
- LCL ocean Freight rates may fluctuate without notice due to market conditions. So even if you checked a vessel and rate yesterday, that same rate may not be available when you return to make a booking
- For Door to Port shipments, any charges that are not included in the Prepaid freight will be for the account of the consignee i.e. Destination PSC/THC, and Destination Documentation Fee.
- Cargocost rates are specific to each registered customer, customers are not permitted to use the rate of another registered customer.
- Once cargo is booked and confirmed rates remain valid for 30 days.
- A cancellation fee or dead freight charge may apply if you cancel a shipment or part of a shipment less that 48hrs prior to our closing.
How can I keep a record of quotes and bookings?
- On confirmation of your booking, full details are available for you to view and print within Cargocost . This means that you have immediate confirmation that an order is on the way. You can email either the booking details alone, or booking and charges details.
- Various reports are available to you on the Cargocost website. These will include all details of shipments made by your company.
If you require further assistance?
- All transactions can be completed on the Cargocost website.
- Online "Help" is available, and also there is an FAQ section (Frequently Asked Questions) on the site.
- Please use the "Contact us" link to email the Cargocost team if you have a problem or are unable to work out what to do. The Cargocost team will endeavour to respond within four working hours.
- For very urgent or critical problems only please contact the Cargocost team on the telephone numbers listed on the "Contact us" page.
What if Cargocost cannot quote for my shipment?
- If you have a shipment that can't be handled by Cargocost, please contact us by phone on 020 8988 8084.
